As we all know, in any relationship, it’s the small things that matter. Yet what many people don’t realise is that it’s not only in our personal relationships that small things can have a big effect… they can also have a similar result in the relationships marketers, brands and companies have with their customers or business partners.

And why do small things matter? Well, as anyone who has ever bought a girl flowers knows; something small but effective can have a kind of result that is absolutely out of proportion to the cost.

Read more…