The Swinton Mystery Tipper campaign began in March 2008 with the objective of generating insurance leads for Swinton Taxi Division.  Not only did it smash this objective out of the park, but it also won several marketing awards including a DMA Gold in the Financial Services category.  So when we were tasked earlier this year with improving upon it we were a little apprehensive, but netherless we accepted the challenge withgusto and started to devise a bigger and better Mystery Tipper campaign….  but would the awards follow!?

A brief overview

For those of you who are not familiar.  The Mystery Tipper is a mysterious blonde decked out in a mac and trilby who travels across towns and cities in the UK, handing a £1,000 tip to a cabbie who has a ‘Mystery Tipper’ sticker in their cab. Cabbies get a sticker after requesting a taxi insurance quote from Swinton Taxi Division. Easy, effective and successful, The Mystery Tipper’s appeal is its simplicity. that and the lure of a big tip.

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We have a rule at Red C.  If you attend an event, seminar or conference you must share your learnings and experiences with your colleagues and clients via a blog article.   So here is my report on Day 1 of the ECMOD Direct Commerce Show.

Power Panel – Where is the growth?

Speakers; Aamir Ahmad, MD, Dwell; Gerald Dawson, CD, Long Tall Sally; Kevin Hague, Partner, M8; Joe Murray, Founder, Worldstores; Nigel Swabey, CEO, Scotts & Co; Nick Wheeler, Chairman, Charles Tyrwhitt

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So here we are, three months in, and Red C has had me unleashed upon them without the safety net of my predecessor Anna Chan around to guide me. Though whilst I’m holding my breath and wishing myself luck, I think I’m going to be alright.

Here’s why:

1. The people I’m working with are ace. They are funny, clever and helpful

2. Holiday treats, birthday treats, leaving treats…there’s always some kind of sweet treat on offer, not to mention the decent coffee. Suddenly 7am starts don’t seem so bad

3. It’s a bit of a cliché but I can honestly say I’m learning something new thing every day

I remember when I first started searching for a placement last year and thinking that just getting one was what counted. Now I realise actually just how important getting the right one was. And I certainly found that at Red C.

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Pot Noodle... it's what students live off you know!

It’s been a month since I completed my placement at Red C, and I’m back studying at university. I’m back into student life, which, in case you’re wondering, doesn’t just mean sitting around eating beans on toast and watching Doctors on daytime TV. But it does feel  strange as the reality of returning to university as a final year student is a far cry from what I imagined it to be. Whilst I’m sat in a stuffy lecture hall struggling not to fall asleep from the lecturer’s monotonous voice, making notes about theory models, I can’t help but think back to my time at Red C and think how different it was.

I find myself missing the hectic bustle of the office, the ringing phones, even having to check through all the email links. It’s then I realise just how much Red C has changed me, motivated me and inspired me. When I look around at the other students who didn’t complete a placement, I can’t help but feel they’ve missed out. I feel my time at Red C was invaluable in helping me develop and for setting me on course to achieve my goals in advertising.

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It was Punctuation Day on 24^th September which, I’m sure, was observed respectfully by you all.  No doubt you spent the day taking extra special care to ensure all your apostrophes’ were correctly placed… and tempered your use of ellipsis and exclamation marks!!!

This weekend also saw a surprise appearance from the interrobang on Q.I., and, believe it or not, I actually knew both the name and purpose of this peculiar punctuation mark – probably the first and last time I’ll ever know a Q.I. question outright. So after gaining my massive chufty badge, I began digging around the weird and wonderful world of obscure punctuation and uncovered some bizarre characters indeed.

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We always knew when we created the direct mail for our Swinton Bikes Dealer campaign that we had a strong piece of direct marketing on our hands. And when the results came in for the piece we not only had a very happy client… we also had a potential award-winner!

So it’s good to hear that the nice people at the B2B Marketing Awards have agreed with our thoughts and nominated us in the category of ‘Best Use of Direct Mail’… and ‘Best Lead Generation Campaign’.

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Last night I was looking forward to settling down in front of the TV to watch a rather interesting debate on the subject of direct mail.  I was expecting a well balanced argument from respected Panorama reporter Tom Heap looking at the pros and cons of the industry.  What I got was anything but balanced.  I haven’t seen such a one-sided fight since, well it was Saturday night actually….  broken toe?  Come off it David Haye, you can do better than that.

Perhaps I shouldn’t have been so surprised given the title “Why hate junk mail?” but Mr Heap’s argument was not only unbalanced but incredibly naive, not to mention inaccurate.  I also found it incredibly distasteful and dis-respectful to the direct mail industry to tackle the subject of ‘Scam mail’ in the same programme.

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When Build Center (one of our clients at Wolseley) called us with an urgent brief to spread the word about their £3 loft insulation plus free delivery promotion, we knew we had a real challenge on our hands. Not only did we have just over a week to develop the campaign and roll it out… they wanted us to deliver something a little out of the ordinary to maximise the impact. Cue one Mini, one woman, 17 rolls of loft insulation, a 56-link chainsaw and a 2 minute viral ad. Read more…

I was watching Harry Hill’s TV Burp on Sunday afternoon and it was whilst he was refereeing a fight between a “commercially available instant noodle product and River Cottage’s immediate noodle pot based item” that a rather random thought occurred to me.

What would happen if online marketing was to have a fight with offline marketing? Which one would win? Which one is more effective? Well for me it’s easy. Though I love the more traditional offline forms of marketing I think there is only one winner… and it’s online all the way.

So what am I basing this view on?  Why do I think online marketing is the heavyweight powerhouse of the marketing mix?  Well, my view is very much dictated by four key factors.

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We’ve cracked open the champagne again today at Red C towers after learning that we’ve been nominated for the 2010 DMA Awards for our triggered email marketing campaign for Swinton Insurance. Our campaign uses timely and relevant triggered emails to talk to and engage with our customers and prospects throughout the year and has delivered some impressive results for Swinton.

The triggered campaign was created to engage with an audience of 1.3 million throughout the 11 months of the year when their core insurance wasn’t due for renewal and deliver a new online lead source in an increasingly competitive and crowded marketplace. Ultimately we wanted to drive quotes through the Swinton site but to also ensure that brand engagement was maintained every month through a consistently high open rate, low unsubscribe rate and a low cost per quote.

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