The Delights of Email Marketing: Pulling the Trigger
by Steve White
No... not that kind of Trigger!
Back in November 2009, I promised a series of blog articles detailing why I enjoy being an email marketer. In my first article I outlined the brilliance that is heat map analysis and how potentially rewarding it can be. This time I’m tackling something that is viewed by many as the next big thing in email marketing: triggered emails.
There are two types of retail focused emails:
1. The trunch email – These are emails sent to batches in batches.
or
2. The triggered (or automated) email– These are targeted emails sent out based on a customer’s action, either positive or negative.
The triggered email has been around for a while, an order confirmation email sent after you’ve made an online purchase is a good example. However, as we become more sophisticated with our email marketing, this type of email has a more important part to play in email marketing strategies.
