Our client Swinton has over a million customers for which they have an email address and we had been working with them for a few months on some of their product focused emails. We knew that there was much more they could be doing with email marketing and wanted to push the boundaries for them. Our triggered email activity was first discussed in January when we received a nice timely email from Pizza Express offering BOGOF on all pizzas to celebrate the fact that the snow was finally melting and people were now able to get out to eat again. This triggered our own thoughts – “Wouldn’t it be great if our Swinton emails could be a bit more timely and relevant and well…. interesting really!”
I’ll admit it to you all… I love Star Wars. And I’d love to have the powers of a Jedi. If I did, I’d use my Jedi mind-trick powers to stop unwanted ad clicks. Or better, I’d use my mind-tricks on an imperial storm trooper and get him to tell people to move along.
Ah well a man can dream… a man can dream.
Google does have a few tools, however, that we can use to help us direct our PPC ads at the people we want to see them and hopefully by-pass the ‘looky loo’s’, saving us money and improving our return on investment.
Over the course of the last two years I have been involved in several conversations regarding what we should do with dormant or unresponsive email subscribers. These conversations have always been rather enjoyable due to the complex nature of the issue.
One side of the argument has always been that once an email address has been dormant or unresponsive for 6 to 12 months then it is quite right to remove the address from the email file but I tend to sit on the opposite side of the fence.
Google Analytics is a fantastic FREE tool for showing you everything you would need to know about your website: who’s viewing it, how many are viewing it, what they are looking at, how long they are looking at it and whether your advertising campaigns are working. But with so much information available at your fingertips it’s difficult to see what you should be looking at and how you can use it.
Below is my detailed guide that should help make things clearer. It shows the top reports you can get through Google Analytics and more importantly how they can provide insight that will help when making important business and marketing decisions.
If new products can come and go, why can’t the stores that display them do the same? Well they can, and this is known as ‘Pop-up retail’. Over the last year there has been a surge in the pop-up phenomenon. You may ask the question what exactly is pop-up retail? As I discovered, it can only be described as something that is a temporary venue — the space could be a sample sale one day then a host to a private cocktail party the next.
Pop-up retail is specifically an idea or mindset that allows a company to create a unique environment that engages their customers, as well as generates a feeling of relevance and interactivity. The main trend encompasses “popping-up” one day, and disappearing the next – creating a sense of being fresh and relevant – fantastic attributes for any brand. Read more…
On a recent scouring of the web for marketing news, I stumbled across this fabulous story about copywriter Alex Brownstein. Fed up of not being able to get in front of some of New York’s finest Creative Directors, he devised a PPC strategy to get himself noticed by the likes of Scott Virtrone and Ian Reichenthal… by playing on that egotistical moment when these guys would Google themselves!
Marketers have for a long time now realised that by focusing on long-tail keywords that have less competition, not only will you pay less per click, but you will also have a higher conversion rate. In fact this conversion rate can be as high as 200% when compared to short-tail, or generic, keywords.
If I had a pound for every time a client asked “Are we emailing our customers too much?” I would be a very rich man. However, if I had a pound for every time a client asked if we were sending too much direct mail or are we broadcasting our TV or radio adverts too much then my bank balance would be no different.
Did the marketing team behind the infuriatingly more-ish Go Compare campaign debate whether their adverts were being shown too much during peak times? I very much doubt it. On New Years’ Eve 2008 did Pepsi worry that they were going a little over the top when they launched their new logo with a week-long ‘promotional extravaganza’ in Times Square. Of course they didn’t. So why do email marketers continually question their strategy when it comes to frequency and volume?
Our recent farce of a general election, where the bottom half of the UK turned blue and the top half red and yellow with some orange dotted around in between, brought it home to me how different the UK is and how we have gone back more to being four separate countries more than any time in our recent past. This has implications for us as marketers I believe that we need to take into account more.
Having spent the run up to, and the actual election, in Scotland it proved a very interesting experience. Travelling up through the country from Cambridgeshire – true blue agricultural East Anglia – into Yorkshire, Cumbria and then most of the length of Scotland, the blue conservative banners disappeared and the yellow banners (not of the Lib Dems) but of the SNP, started to appear everywhere. Talking to Scottish friends, they feel very nationalistic and have no interest at all about what goes on in Westminster, identifying very strongly with the SNP and indeed that was borne out in the actual election result.
Facebook, Twitter and YouTube… not what first springs to mind when you think about politics. But over the last few years, more and more politicians have started using the internet as a tool to drum up political support.
When the Presidential elections in the US got under way in 2008, Democratic candidate Barack Obama used the internet to great effect to raise funds and gain supporters in his race to be President. His success has seen UK politicians follow suit and with the current general election, UK political parties have been pushing their online activities more than ever. Below are some examples of what they’ve been up to:
The phrase ‘time flies’ is testament to my experience at Red C. It’s been six months since I left and I still miss the place!
Before embarking on my annual festival trip to Glastonbury in the summer of 2008, I was elated to find out I had secured the Junior Account Executive placement. However, panic soon struck! As a student with no relevant, practical business experience I was naturally overwhelmed and nervous as to how I could make a positive contribution to Red C. Those insecurities soon disappeared when I realised I was surrounded by people (both in the account and creative departments) who were willing to help, advise and guide me if need be.
Our client Swinton has over a million customers for which they have an email address and we had been working with them for a few months on some of their product focused emails. We knew that there was much more they could be doing with email marketing and wanted to push the boundaries for them. Our triggered email activity was first discussed in January when we received a nice timely email from Pizza Express offering BOGOF on all pizzas to celebrate the fact that the snow was finally melting and people were now able to get out to eat again. This triggered our own thoughts – “Wouldn’t it be great if our Swinton emails could be a bit more timely and relevant and well…. interesting really!”
