Here’s a scary fact for you. 20% of legitimate email never actually reaches its intended destination; the inbox. Can you imagine if the Royal Mail only delivered 80% of its mail? Mmmm actually, let’s not go there! Anyway, you understand the point I’m attempting to make. Deliverability is a big issue.
The culprits for this statistic have to be the ISPs, right? Wrong! Well, they are partly to blame as they are certainly making things harder for legitimate email marketers like you and I. However, when 90% of all email is spam then they really do have quite a job on their hands if they want to keep one step ahead of the spammers. I’m afraid if there is any doubt as to the legitimacy of your email messages then you are going to be spammed. You can’t blame them can you? When 9 out of 10 emails are spam then they’re bound to lean on the side of caution.
But the real culprit for this frightening statistic is you and I. We are to blame. It’s our sending practices that determine whether our email message reaches their intended destinations. However, with blame comes responsibility and with responsibility comes the ability to change and improve. We have the power to control our deliverability rates.
As fellow marketers it can’t have escaped your attention that the marketing landscape in which we work is changing at an amazing rate. The way we communicate with our customers isn’t the same as it once was and it is certainly going to continue changing over the forthcoming years.
Traditionally, we have spoken to our customers via direct mail, email, tv, radio and the telephone. However, due to the boom of social media this one-way communication flow is changing into a more dynamic two-way conversation.
In my view, the major change that has occurred is social media is giving our customers a voice; it’s giving our customer’s power. So whereas the customer was only able to affect our business through their purchasing behaviour they can now have the power to influence our future by what they say about our brand, product and service offering. However, although these are undoubtedly exciting times they are times that should be treated with caution as we have very little control as to what our customers say about us and we have even less control over who they speak to.
Back in November 2009, I promised a series of blog articles detailing why I enjoy being an email marketer. In my first article I outlined the brilliance that is heat map analysis and how potentially rewarding it can be. This time I’m tackling something that is viewed by many as the next big thing in email marketing: triggered emails.
There are two types of retail focused emails:
1. The trunch email – These are emails sent to batches in batches.
or
2. The triggered (or automated) email– These are targeted emails sent out based on a customer’s action, either positive or negative.
The triggered email has been around for a while, an order confirmation email sent after you’ve made an online purchase is a good example. However, as we become more sophisticated with our email marketing, this type of email has a more important part to play in email marketing strategies.
As marketers we are used to marketing products or services to create sales (i.e. profit-making) Public Sector Marketing is about Social Marketing and public engagement (i.e.non-profit), bringing about specific behavioural goals relevant to the public good and, as such, needs a different and more longer term approach and way of measuring. The Department of Health’s Change for Life campaign is a good example of this.
Public Sector marketing started life during the Second World War and helped get important messages out to the masses. While that objective hasn’t changed essentially; we probably all remember the flyers that went out to every single household in the country after the July 7th bombings telling us all to be vigilant and how to spot a terrorist; or the recent national swine flu campaign; the type of messages and the ways they are delivered have changed substantially as channels have proliferated and audiences fragmented over the years, to a lot of campaigns now being delivered via digital and social media methods.
No matter how hard you may have tried, not many people managed to escape the ‘Big Freeze’ that hit Britain a couple of weeks ago. The whole country pretty much came to a standstill when snow and ice covered the UK, in what was some of the worst weather we’ve seen in thirty years.
Businesses and schools across the country were forced to close when roads became impassable and public transport ground to a halt. Even us hardy folk at Red C struggled to get into the office, with only those that come on foot making it here. With so many people off work, you’d have thought the high street would be bustling, but figures from Footfall indicate that shopper numbers on 5th January were down 13.5% on last year. 53 of the 285 stores in Meadowhall shopping centre, Sheffield were closed on this day, and The Trafford Centre in Manchester only managed to open half of its stores and restaurants - before closing the entire complex at 4pm. Read more…
Marketing is not a nostalgic business. With the constant emergence of new technologies, advertisers need to keep bang up to date to avoid being left behind. Just think back a year. At the beginning of 2009, Twitter was still a relatively niche social network, Spotify wasn’t yet available to the general public and search engine Bing didn’t even exist. One year on and all these technologies may be fundamental to creating a successful advertising campaign.
So what’s next? What will the ‘big thing’ of 2010 be? Well, I’m not going to try and predict that, but I will tell you what will make the next ‘big thing’ happen – and that’s the Ubiquitous Network. In fact, I’m confident it’ll change the future of advertising and marketing forever…
I have some good news and some bad news. The good news is you are only a few short words from success in your next email campaign. The bad news is that establishing what those “few short words” should be is a task that takes a great deal of deliberation and consideration. Well, it certainly should be. Subject lines can literally make or break an email’s performance – influencing everything from the opening rate to the click through rate. Obviously there are other contributing factors – the day and time of send to name but two – but without a doubt the key influencer has to be those “few short words”.
Now, I’ll be up front with you. I’m not going to give you a magic formula for “can’t fail subject lines.” For one thing I don’t believe such a one-size-fits-all solution actually exists. However, what I am going to give you is a series of tips and factors that you should always consider, when trying to establish what works for your audience. Bear in mind this is not a something you will complete in an afternoon. It will take a great deal of time and patience, but the rewards can be substantial.
We’re extremely proud of our work on the Swinton Mystery Tipper, especially as it has garnered the agency an armful of awards from two DMA Awards to two ISP Awards and two IPA Effectiveness Awards. We’ve had quite a few people ask to see our winning entry form… so here it is!
CONTEXT AND MARKET BACKGROUND
The insurance sector is a complex and increasingly challenging marketplace. For most of us, insurance has always been a distress purchase – something we grudgingly concede we need to have, and resent the increasing premiums. Three key innovations in the last decade have had a significant impact on the broader market. The launch of Direct Line’s online insurance offer, in 1999, following the formula of its breakthrough approach to offering insurance by telephone a decade earlier, forced every insurer and broker to reassess their approach – here was a company that made buying insurance simple and fuss-free, cutting out the middle man and talking everyday language. This sparked an extended period of discounting in the sector that still has ramifications today.
Imagine walking down any street and holding up your iPhone… what you see on the screen is a view of the street yet there are lots of Zombies running towards you that you then have to shoot. Or imagine walking up to a wall and touching it… just for the wall to then display the view that is on the other side of it…. This is the world of Augmented Reality and it’s a world that looks like it’s going to be very big indeed.
Put simply, Augmented Reality blurs the line between what’s real and what’s computer-generated by enhancing what we see, hear, feel and smell. It adds graphics, sounds, and smell to our world… and through a normal pair of glasses or display screen, informative graphics appear in your field of view, and audio coincides with whatever you see. These enhancements are then refreshed continually to reflect the movements of your head and the world around you.
My school years are long behind me now, but I still have one or two memories of those days that I recall with fondness, now and again. Bunking off double geography with Sarah Kirsopp when I was 16 is one. The other is a conversation I had with the 6th Form’s Career Officer, Mr Kennedy.
The conversation started with a question we’ve all probably been asked.
“What do you want to do when you leave school?”
My enthusiastic response wasn’t greeted with the warmth or indeed excitement that I anticipated.
“Don’t be ridiculous White! How on earth do you expect to be centre forward for Tottenham Hotspur?”
I left that meeting thinking to myself, “I’ll prove Mr Kennedy wrong, I’ll show you. Mark my words”.
To be fair, whilst I haven’t completely given up on the dream, I have to admit it looks like Mr Kennedy was right. But it’s not all doom and gloom. Today I have actually found something I genuinely like doing.
As marketers we are used to marketing products or services to create sales (i.e. profit-making) Public Sector Marketing is about Social Marketing and public engagement (i.e.non-profit), bringing about specific behavioural goals relevant to the public good and, as such, needs a different and more longer term approach and way of measuring. The Department of Health’s Change for Life campaign is a good example of this.
No matter how hard you may have tried, not many people managed to escape the ‘Big Freeze’ that hit Britain a couple of weeks ago. The whole country pretty much came to a standstill when snow and ice covered the UK, in what was some of the worst weather we’ve seen in thirty years.
Marketing is not a nostalgic business. With the constant emergence of new technologies, advertisers need to keep bang up to date to avoid being left behind. Just think back a year. At the beginning of 2009, 
We’re extremely proud of our work on the Swinton Mystery Tipper, especially as it has garnered the agency an armful of awards from two DMA Awards to two ISP Awards and two IPA Effectiveness Awards. We’ve had quite a few people ask to see our winning entry form… so here it is!
Imagine walking down any street and holding up your iPhone… what you see on the screen is a view of the street yet there are lots of Zombies running towards you that you then have to shoot. Or imagine walking up to a wall and touching it… just for the wall to then display the view that is on the other side of it…. This is the world of Augmented Reality and it’s a world that looks like it’s going to be very big indeed.
