Several years ago my art director and I devised a campaign for Rolls Royce that we called ‘whispers’. The campaign was created in reaction to the belief within BMW Innovations (which ran the marketing for Rolls Royce) that Rolls Royce did not need to advertise due to the prestige nature of the brand.
Our ‘whispers’ campaign went like this. We had a new Rolls Royce Phantom that would basically be seen in all the right places. From Yacht Clubs in the South of France, to events around the world held at prestigious places where only the very A-list people would be seen.
A couple made-up of an older gentleman (think George Clooney look-alike) and his younger gorgeous model-like wife, would pull up for lunch at a Yacht Club or attend a party. They would be allowed to leave their Rolls Royce Phantom outside the front entrance or in the near vicinity… before walking into the party, enjoying themselves and then driving home.
As fellow marketers it can’t have escaped your attention that the marketing landscape in which we work is changing at an amazing rate. The way we communicate with our customers isn’t the same as it once was and it is certainly going to continue changing over the forthcoming years.
Traditionally, we have spoken to our customers via direct mail, email, tv, radio and the telephone. However, due to the boom of social media this one-way communication flow is changing into a more dynamic two-way conversation.
In my view, the major change that has occurred is social media is giving our customers a voice; it’s giving our customer’s power. So whereas the customer was only able to affect our business through their purchasing behaviour they can now have the power to influence our future by what they say about our brand, product and service offering. However, although these are undoubtedly exciting times they are times that should be treated with caution as we have very little control as to what our customers say about us and we have even less control over who they speak to.
Last year, like many brands and organisations, London Fashion Week flirted with Social Media by having event details, links to stories and comments posted on Twitter and Facebook… so far so very 2009!
This year, though, sees London Fashion Week take a great leap forward by embracing even more Social Media technologies and making London Fashion Week open to the masses rather than the privileged few… and they’ve done it in some predictable and also some surprising ways.
Back in November 2009, I promised a series of blog articles detailing why I enjoy being an email marketer. In my first article I outlined the brilliance that is heat map analysis and how potentially rewarding it can be. This time I’m tackling something that is viewed by many as the next big thing in email marketing: triggered emails.
There are two types of retail focused emails:
1. The trunch email – These are emails sent to batches in batches.
or
2. The triggered (or automated) email– These are targeted emails sent out based on a customer’s action, either positive or negative.
The triggered email has been around for a while, an order confirmation email sent after you’ve made an online purchase is a good example. However, as we become more sophisticated with our email marketing, this type of email has a more important part to play in email marketing strategies.
No matter how hard you may have tried, not many people managed to escape the ‘Big Freeze’ that hit Britain a couple of weeks ago. The whole country pretty much came to a standstill when snow and ice covered the UK, in what was some of the worst weather we’ve seen in thirty years.
Businesses and schools across the country were forced to close when roads became impassable and public transport ground to a halt. Even us hardy folk at Red C struggled to get into the office, with only those that come on foot making it here. With so many people off work, you’d have thought the high street would be bustling, but figures from Footfall indicate that shopper numbers on 5th January were down 13.5% on last year. 53 of the 285 stores in Meadowhall shopping centre, Sheffield were closed on this day, and The Trafford Centre in Manchester only managed to open half of its stores and restaurants - before closing the entire complex at 4pm. Read more…
Marketing is not a nostalgic business. With the constant emergence of new technologies, advertisers need to keep bang up to date to avoid being left behind. Just think back a year. At the beginning of 2009, Twitter was still a relatively niche social network, Spotify wasn’t yet available to the general public and search engine Bing didn’t even exist. One year on and all these technologies may be fundamental to creating a successful advertising campaign.
So what’s next? What will the ‘big thing’ of 2010 be? Well, I’m not going to try and predict that, but I will tell you what will make the next ‘big thing’ happen – and that’s the Ubiquitous Network. In fact, I’m confident it’ll change the future of advertising and marketing forever…
Our love for our smartphones has led to two quite cringeworthy nicknames “iNat and Katieberry”. Which is best though? Is it my lovely white 16gb iphone 3GS or is it Katie’s sexy Blackberry curve? We aren’t the only ones to be having this debate, the internet is littered with articles and forums where other smartphone users have either argued their case or sought advice from other users before making that all important purchasing decision.
In terms of popularity, Research in Motion, the company behind the Blackberry phone, shifted 382,000 handsets in Q3 2009, compared to 254,000 iPhones sold by Apple.
Katie and I have given this some serious thought – she has tried to persuade me (even through some rap songs) but im pretty convinced that my iPhone beats her Blackberry curve hands down!… Over to you Katie… Read more…
Ever had a cheese, jam and Nice ‘n’ Spicy Nik Naks sandwich? Sounds disgusting? How do you know if you’ve not tasted it? I mean you like cheese don’t you? You like jam don’t you? And everyone loves Nice ‘n’ Spicy Nik Naks… so what’s the problem! Are you not curious as to what it might taste like?
Being curious about everything is essential if you want to be anything better than just a good Creative. Back when I was 17 I loved cheese, jam and Nice ‘n’ Spicy Nik Naks sandwiches… I also read an Encyclopedia from cover to cover and in my early twenties I happily listened as my best friend (who’s an incredibly bright bloke) explained Cosmology to me… all because one day I knew this stuff would be useful.
Imagine walking down any street and holding up your iPhone… what you see on the screen is a view of the street yet there are lots of Zombies running towards you that you then have to shoot. Or imagine walking up to a wall and touching it… just for the wall to then display the view that is on the other side of it…. This is the world of Augmented Reality and it’s a world that looks like it’s going to be very big indeed.
Put simply, Augmented Reality blurs the line between what’s real and what’s computer-generated by enhancing what we see, hear, feel and smell. It adds graphics, sounds, and smell to our world… and through a normal pair of glasses or display screen, informative graphics appear in your field of view, and audio coincides with whatever you see. These enhancements are then refreshed continually to reflect the movements of your head and the world around you.
My school years are long behind me now, but I still have one or two memories of those days that I recall with fondness, now and again. Bunking off double geography with Sarah Kirsopp when I was 16 is one. The other is a conversation I had with the 6th Form’s Career Officer, Mr Kennedy.
The conversation started with a question we’ve all probably been asked.
“What do you want to do when you leave school?”
My enthusiastic response wasn’t greeted with the warmth or indeed excitement that I anticipated.
“Don’t be ridiculous White! How on earth do you expect to be centre forward for Tottenham Hotspur?”
I left that meeting thinking to myself, “I’ll prove Mr Kennedy wrong, I’ll show you. Mark my words”.
To be fair, whilst I haven’t completely given up on the dream, I have to admit it looks like Mr Kennedy was right. But it’s not all doom and gloom. Today I have actually found something I genuinely like doing.
Several years ago my art director and I devised a campaign for Rolls Royce that we called ‘whispers’. The campaign was created in reaction to the belief within BMW Innovations (which ran the marketing for Rolls Royce) that Rolls Royce did not need to advertise due to the prestige nature of the brand.
No matter how hard you may have tried, not many people managed to escape the ‘Big Freeze’ that hit Britain a couple of weeks ago. The whole country pretty much came to a standstill when snow and ice covered the UK, in what was some of the worst weather we’ve seen in thirty years.
Marketing is not a nostalgic business. With the constant emergence of new technologies, advertisers need to keep bang up to date to avoid being left behind. Just think back a year. At the beginning of 2009, 
Ever had a cheese, jam and Nice ‘n’ Spicy Nik Naks sandwich? Sounds disgusting? How do you know if you’ve not tasted it? I mean you like cheese don’t you? You like jam don’t you? And everyone loves Nice ‘n’ Spicy Nik Naks… so what’s the problem! Are you not curious as to what it might taste like?
Imagine walking down any street and holding up your iPhone… what you see on the screen is a view of the street yet there are lots of Zombies running towards you that you then have to shoot. Or imagine walking up to a wall and touching it… just for the wall to then display the view that is on the other side of it…. This is the world of Augmented Reality and it’s a world that looks like it’s going to be very big indeed.
