We’ve all seen them. The Mr. or Mrs. Angry reviews that litter places like Trip Advisor, Twitter and Facebook etc. How we answer these people online is massively important, especially as a large proportion of people judge a company on how they handle online responses.
So to help you handle negative reviews and comments online, I’ve compiled together 7 tips to help you construct a response. Check them out below and feel free to suggest any others in the comments box at the bottom of this page.